How we work
How a Polly store gets built.
Clear pricing, thoughtful design and AI-assisted delivery. An experienced team guides your project, with progress, feedback and approvals together in your own portal.
Your portal
Know where your project stands.
See what's complete, what's coming next and where we need your input. Review designs, share feedback and approve work in one place, with your team there to guide you.
01 Price it
You see the price before we talk.
Pick your pages and features in the configurator. Every option has its price and an explanation, so you can work out what matters before anyone calls you. We confirm the scope and your fixed project price together.
02 Plan it
A clear scope. A shared plan.
We review your goals, customers and current store, then work through the features and priorities that matter most. Together, we confirm what's included, what you'll need to provide and the plan for launch.
03 Design it
You approve the design before we build it.
Your store is designed around your brand. You see real pages early, comment on the exact spot, and nothing gets built until you've approved it in your portal.
04 Build it
Technology speeds up the build. Our team leads it.
AI and our reusable Shopify foundations help us build efficiently. Our designers and developers shape the store around your brand, handle the project's technical requirements and test the experience before launch.
05 Launch it
Ready for launch. Ready to run it.
Most stores are live in 8 to 12 weeks. Before launch you test the real store yourself, we walk your team through running it, and our 30-day warranty covers our work after launch.
06 Grow it
Keep improving after launch.
A growth plan with a growth lead who knows your store, the work prioritised with you each month, and the results in the same portal you used during the build.
At handover
Everything you need to take it forward.
All of this is handed over at launch, whether or not you stay on for growth.
Your store
The theme, the content and every setting, in your own Shopify account.
Your component library
Every part of your store, documented: how to use it and what your team can safely change. Included with every store, and yours to export.
Your data
Products, customers and orders, moved and checked as agreed in your scope.
How-to guides
Short guides and videos for running your store, kept in your portal.
A 30-day warranty
If something we built has a defect after launch, we fix it at no cost.