Email and SMS
Customers who come back.
Build customer relationships with Klaviyo campaigns, automated flows and relevant messages that encourage repeat purchases.
The flows we build
A message for every moment.
Flows follow customers through their whole relationship with you: winning back sales that would have been lost, bringing buyers back, and looking after the ones who buy most. Point at a flow to see where it leads.
Customer lifecycle
The flows that turn a new subscriber into a first order, and a first order into a second.
- Welcome series3 to 5 emails
- Abandoned cart3 to 4 emails and an SMS
- Browse abandonment2 to 3 emails
- Post-purchase4 to 6 emails
Engagement and retention
Bringing lapsed customers back, rewarding the loyal ones, and keeping your list healthy.
- Win-back3 to 4 emails
- VIP journeyOngoing
- Reviews and referrals2 to 3 emails
- Sunset2 emails
Advanced and seasonal
Flows that respond to what customers do, and when they do it.
- Price drop alerts
- Replenishment reminders
- Back in stockEmail and SMS
- Launch and holiday sequences
Flows
The emails that send themselves.
Each flow is timed to what a customer has just done, so the message arrives when it's most useful. Built once, tested, and checked every month.
Campaigns and reporting
A channel you can see working.
Most of our clients send with Klaviyo. We set it up properly, keep it fresh, and show you what each send earned.
A template library
Email and SMS templates in your brand, with product and price blocks that fill themselves in.
Segments that mean something
Groups built from real behaviour, from first-time browsers to your best customers.
A campaign calendar
Planned around your launches and sale periods, with each send designed and tested.
Results you can read
What each flow and campaign earned, in your portal, next to the rest of your growth plan.
In your growth plan
Part of every plan. More of it as you go up.
Every plan includes a growth lead and your portal, and covers all five services. Here's how much of this one each plan gives you.
Grow
$3,500 a monthEmail and SMS flows built and kept running
Accelerate
$5,000 a monthEverything in Grow, plus two email campaigns a month
Lead
$7,000 a monthEverything in Accelerate, with weekly email campaigns
Questions
Good to know.
Do we have to use Klaviyo?
It's what most of our clients use and what we know best. If you're on another platform, talk to us first.
Do you write the emails?
Yes. We plan, write and design them in your brand, and you approve campaigns before they go out.
Can you take over an existing account?
Yes. We start with a review of what's there, keep what's working and fix what isn't.
Is SMS worth it?
For some brands, very. We look at your customers and your margins before recommending it.
More ways to grow